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The Proactive Scale: Where Do You Stand?
Being proactive starts with being a little unreasonable... “Can you turn our CS team into a revenue engine?” That was the ask. And like...
Apr 71 min read
Anything you can do I can do better?
A few years ago, when I was leading a Customer Success team, I had a recurring thought: “Why does it feel like we’re training for the...
Jan 261 min read
Did You Ever Experience the Hot Dog Moment?
Will Guidara's TED Talk presents a vivid lesson on customer experience (CX) through his concept of “unreasonable hospitality.” The...
Oct 7, 20242 min read
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