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Just a mirror. The kind that talks back.

  • Oct 27
  • 1 min read

No slides. No slogans.

Just a mirror. The kind that talks back.


Every company says the same thing: we’re one team.

We print it on slides, hang it on walls, repeat it at offsites.


I’ve sat in those sessions as an executive, the ones meant to turn "me" into "us".

Smart people. Good intentions. Still a relay race.

Marketing chasing awareness. Sales chasing deals. Product chasing roadmap.

Everyone running hard, but when it comes to priorities, me beats us almost every time.


So I designed a workshop that lets leadership teams see how they really work together.

Not another discussion or deck.

A strategic simulation that places executives inside a business that feels uncomfortably familiar.

They face the same dilemmas every leadership team knows.

When growth gets ahead of itself.

But this time, without politics or ego.


In that space, they don’t talk about collaboration.

They practice strategic thinking together and see what actually moves progress forward.


No slides. No slogans.

Just a mirror. The kind that talks back.


That’s From Silos to Symphony.












 
 
 

Let’s turn your islands into a continent

  • Sep 16
  • 2 min read

Most companies don’t look like organizations. They look like islands surrounded by water.


When I sit with a CEO, I ask them to picture it.

 Each island has a welcome sign: Product, Marketing, Sales, CS etc.

 Every team is busy building a fortress, perfecting its tools, defining its processes.


To move between them you need ferries and passports.

 Daily ferries like Product and R&D’s stand-up.

 Weekly ferries like CS and Product’s sync.

 And sometimes no ferry at all. John from Sales shows up on R&D island, passport in hand, and Ted still says, “Who are you again?”


Then we drop AI onto the map.

Product uses it for requests. CS for onboarding. Support for tickets. Sales for lost leads...

But smarter islands are still islands. That’s solving yesterday’s puzzle with tomorrow’s technology.


This is where I step in. I help CEOs see the caveats in their structure and shift the conversation.


AI is rewriting the playbook, exposing how brittle silo-thinking really is.Most companies don’t look like organizations. They look like islands surrounded by water.


When I sit with a CEO, I ask them to picture it.

 Each island has a welcome sign: Product, Marketing, Sales, CS etc.

 Every team is busy building a fortress, perfecting its tools, defining its processes.


To move between them you need ferries and passports.

 Daily ferries like Product and R&D’s stand-up.

 Weekly ferries like CS and Product’s sync.

 And sometimes no ferry at all. John from Sales shows up on R&D island, passport in hand, and Ted still says, “Who are you again?”


Then we drop AI onto the map.

Product uses it for requests. CS for onboarding. Support for tickets. Sales for lost leads...

But smarter islands are still islands. That’s solving yesterday’s puzzle with tomorrow’s technology.


This is where I step in. I help CEOs see the caveats in their structure and shift the conversation.


AI is rewriting the playbook, exposing how brittle silo-thinking really is

Let’s turn your islands into a continent... https://www.talgoori.com/get-started



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#DigitalTransformation#ArtificialIntelligence#Leadership

#CLevel#BusinessStrategy#FutureOfWork

#BreakingSilos#FromIslandsToContinent#OrgDesign

 
 
 

The Proactive Scale: Where Do You Stand?

  • Apr 7
  • 1 min read

Being proactive starts with being a little unreasonable...


“Can you turn our CS team into a revenue engine?” That was the ask.

And like all bold asks—it came with no playbook.

So I borrowed a little wisdom from George Bernard Shaw:

“All progress depends on the unreasonable.”


It’s unreasonable to expect growth from a team built to fix things. 

It’s unreasonable to upsell while still putting out fires.

It’s unreasonable… until it becomes the new standard.



This carousel walks through the journey from reactive to proactive Customer Success— from ticket takers to growth makers.



Because if your CS team is still chasing complaints, they're not leading the conversation.



Let’s change that.


💬 Tell me where you are on the proactive scale or DM me to chat







 
 
 
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