The Proactive Scale: Where Do You Stand?

Being proactive starts with being a little unreasonable...

“Can you turn our CS team into a revenue engine?” That was the ask.

And like all bold asks—it came with no playbook.

So I borrowed a little wisdom from George Bernard Shaw:

“All progress depends on the unreasonable.”

It’s unreasonable to expect growth from a team built to fix things.

It’s unreasonable to upsell while still putting out fires.

It’s unreasonable… until it becomes the new standard.

This carousel walks through the journey from reactive to proactive Customer Success— from ticket takers to growth makers.

Because if your CS team is still chasing complaints, they're not leading the conversation.

Let’s change that.

💬 Tell me where you are on the proactive scale or DM me to chat

TG