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Don’t Tell Me You’re Still Doing This… “Hello [First Name]”?
In 2024, if your version of personalization is still just slapping someone’s first name on an email, we need to talk . Personalization...
Oct 13, 20242 min read
Did You Ever Experience the Hot Dog Moment?
Will Guidara's TED Talk presents a vivid lesson on customer experience (CX) through his concept of “unreasonable hospitality.” The...
Oct 7, 20242 min read
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